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I was recently telling a supervisor friend about an unpleasant incident. I don't talk often about unpleasant incidents, for reasons outlined elsewhere, but they happen. No matter how nice you are, there will be a couple days out of the year that are exceptionally challenging, and this incident was one of them.

Three months after the fact, my colleague listened, and as she listened, she grew appalled. She was visibly upset, overwhelmed with concern for me and flabbergasted such an event could transpire. What was most appalling wasn't the actions of the customer, but the lack of response on the part of Metro and King County Sheriffs, which I have to admit was as much my fault as theirs. 

[The rest of this story is available in my new book!]