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    The Boring Truths, Pt II: Boring Addendum

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    After receiving an enormous amount of responses in a variety of places regarding the subject matter of a certain recent post, I wanted to add a few items I feel are worth concretizing in a follow-up entry.

    1). The best outcome of all of this would be everyone's voice being heard and taken seriously. I've enjoyed hearing feedback from those who agree and those who disagree, and most of all from those who recognize the problem is thorny and complex, and that any viable solution would be best if it was actually a collection of solutions, all of which respected the variety of voices and interests involved.

    2). I've said this elsewhere, but it bears repeating: my biggest role models are other compassionate bus drivers. I'm thinking particularly of certain of my female night operator colleagues who own their deescalation tactics with humble pride and ease of skill, and from whom I continue to learn from. I don't think it's a wild presumption to guess the reason my female friends tend to be better at this type of deescalation might have something to do with the avalanche of bull they have to tolerate in workplaces and elsewhere. Deescalation training, even if self-taught, gives you a lot less headaches in the long run than gettin' physical. 

    3). A tip, as my colleague and friend Abdi once reminded me"You cannot act tough. If you act tough, they will act tough. And they've got nothing to lose. They don't care about going to jail, they have already been there many times. What could possibly go wrong for them? They don't have anything." You who are on the job, on the other hand, have a lot to lose. Gotta be clever– or as I like to call it, respectful. Loving. Endlessly patient. 

    4). What we're really talking about here is the mental health problem in Seattle. The Homelesness Crisis is really the Mental Health Crisis. If I'm being reductive in saying so, I'll hazard the supposition that the statement is more true than untrue. Third and James, Third and Pine, Second and Washington... these places are not scary because they have homeless people in them. They're scary because of the amount of mental instability

    And the Mental Health Crisis isn't Metro's problem. It's the city's. 

    Solving the question of safety on buses is an issue that risks a narrowness of perspective that'll result only in band-aid solutions. It isn't safety on buses that's at the root of things here. It's safety in the city at large. In public spaces. The southeast corner of Third and Pine and southwest corner of Third and Pike are what the City of Seattle allows to continue every day. The condition of Seattle's citizens there and elsewhere must be considered, on some level, as condoned by the city. Appropriate enough to allow to continue.

    It's a decision noticed on the world stage, as the positioning of the Market and Westlake dictate that nearly all our tourists walk through there. This is how this city treats its population. Luxury housing, cranes, and... this. Now that's a problem to look at, and any entity pressuring Metro to do something about it, rather than the city or another cash-flush operation in a position of power (cough Amazon cough) ought to be ashamed of their misdirection. 

    Homelessness isn't a bus driver's problem to solve, but the city doesn't have the resources to fix it right now, and thus we operators end up shouldering that unanswered load by carting around sleepers every night. Seattle's not housing these guys, so we'll do it in the meantime. That's what I remind myself. It's what has to work for now. But Metro shouldn't be looked to as the entity to blame on these issues. I'm not qualified to offer solutions, but ramping up into a barricaded police state isn't the answer, and nor is bumping everyone down to the next block. 

    ​Thanks for reading!
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    Book Awards Recap, Plus Upcoming Events

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    Thank you, lovelies, for coming out to these things. It moves me in ways I hope I intimate in my overly excited hugs and handshakes. To be a finalist in this year’s book awards still carries the aura of impossibility. 

    Sitting there giggling during the group photo; feeling loved by the small ocean of friends who surrounded me in the bleachers; reflecting on how I’m nominated in the same category as friggin’ Charles R Johnsonno, I didn’t win the top award, but, well, neither did he, and you don’t hear him complaining about it. Personally, I’m still trying to figure out how I actually got nominated in the first place!

    I couldn't be more honoured to stand in the company of such a vastly talented group of finalists and winners, and no matter how many accolades come my way I’ve got a sneaky feeling I'm always going to feel like an ugly duckling crashing the party. Can we help who we are? I’m pretty sure I’ll always feel most at home taking the S-curves on Rainier at Brandon, or sitting in the back of the 358 talking to somebody about where to buy the best flowers. But before heading back out into that world, you bet I had a blast with you all who were there, eating those fancy cupcakes and clicking our dress shoes. 

    ​Meanwhile, we've got a few exciting items lined up if you weren't able to make this event. There's more besides these in the works (like that film screening! Give me time!), but in terms of what's been nailed down thus far:

    • November 23rd: Holiday Bookfest, in Greenwood. Reading and discussion with myself and other local authors. I may not be driving the 5 anymore, but with August's Greenwood Senior Center reading and this, I feel like I'm in the neighborhood just as regularly. Say hi to Tom at Phinney Books!
    • December 6th: Book talk with Susanna Ryan at the Lake Forest Park Third Place Books. This is going to be huge. Susanna Ryan is fantastic, and I couldn't be more excited to do a double-headed book-loving bonanza of a night with her. 
    • Date Unknown: I'm an author in the upcoming fall issue of ARCADE Magazine (37.2 Liminal Spaces). A bit more on that here
    • February 19th: You love the thought of going to an hour-long lecture on a weeknight. Yes, it's true. I promise to make this fun! MOHAI has been gracious enough to allow me to host one of their ongoing History Café series. Mine will be called "What Bus Lines Tell Us About Seattle."
    • February 27th: Nonfiction Visiting Writer at PLU in Tacoma. I don't make it down there often, but I hope to make this worth your while, with a day of various events. Stay tuned. 
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    Reminder: WA State Book Awards this Saturday!

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    Let's be honest. I'm not actually expecting this thing to win. I'm not in some small local debut author category. I'm in the Non-Fiction category, going up against Pulitzer Prize winners and NYT bestsellers. For a scrappy underdog book like this one, the nomination is the win. I'm just excited to be considered in the same breath as my fabulous fellow nominees.

    This isn't a competition, but a celebration– of writing, of local authors, of bookstores and libraries, and of a book that never fit easily into one category, that wasn't trusted as viable or believed in by big publishers, and which succeeded anyway. It's been a bestseller at Elliott Bay for an entire year (!!!), and we continue to have exciting projects and events pertaining to it coming up.

    Basically– the book lives, and that's thanks to you. Stop by this Saturday, 7pm at Seattle Central Library and celebrate. I'll be there for a reception afterwards. Details, directions and more here.

    For now, check out the following if you haven't already!
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    KVRU Interview: Nathan on Route 7 RapidRide

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    KVRU's Simon Kidde (a friend, and the son of another friend!) sits down with myself and Metro's Robyn Austin to discuss the impending transition of the 7 to Rapid, and what that will entail (and not entail) for the people and myself. This was a ton of fun– big thanks to Simon for his gracious professionalism.

    Click to listen here. 

    As well, don't forget– I'll be at the WA State Book Awards this Saturday night, and you're invited! It's a fun, free event, and books by myself and plenty of other great authors will be for sale. Hope to see you there– details and more here!
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    Book Awards Event, 10/12: Free & Open to the Public

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    Saturday, Oct. 12, 2019, 7 – 9 p.m.
    Seattle Central Library, Level 1: Microsoft Auditorium
    Free


    The title kind of says it all. It's like the Oscars, except, of course, for all the ways it isn't: you don't have to pay, it's not long, and there aren't any commercial breaks. 

    I'm inviting you (and all your friends! And family!) for two reasons: one, out of the sheer excitement it gives me to share in what we've made together– yes, you, the reader and enthusiast, and myself. I would never have gotten this far without such an incredible and wide-reaching boost of support. Who could've guessed this would be on the local bestseller list of Seattle's largest independent bookstore... for an entire year???

    This finalist status speaks as much to your unwavering enthusiasm as to my contributions. I'll be at the ceremony out of gratitude for you.

    The other reason for the invitation is because it's an opportunity to revel in the quality of all the other finalists and their books. You might hear about something you like, whether the probing and honest delicacy of fellow Californian Ana Maria Spagna, or the unironic pleasure of Rubin Pfeffer's alliterative acrobatics in his children's picture book Summer Supper. 

    It's a lofty lineup– Ken Armstrong is a two-time Pulitzer winner, Angela Garbes' new book is an NYT bestseller... and that's just in my category of Non-Fiction. To be rubbing shoulders with these giants (almost all are published by the big houses in New York) is beyond an honor, not because they're established but because they're passionate.
    I'm still in shock at even being included. We don't have contracts with HarperCollins or Crown or FSG or Houghton Mifflin Harcourt but simply the humble Tome Press, a Seattle-based venture and collaboration with friends that I couldn't be prouder to see listed among the finalists. We're the little engine– or maybe that's the little bus!– that could. Tom, Jacqueline, Paul, Charles, and so many more...

    Thank you. And thank you to you the reader, who keep books alive in our digital age decades after their doom was first forecasted. Come out this fine October 12 if you like and celebrate local authors. Here's the list of finalists again– all titles, including my own, will be available for sale. Details on the event here. 

    See you there!

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    My initial reaction to the nomination.
    More on the book.
    Link to buy the book (Elliott Bay Books)!
  • Published on

    The Boring Truths (It's Not That Bad)

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    Photo by: The Camera Crew.

    This post is a care package for my colleagues and anyone else who was scared or otherwise put off by a recent spate of exaggeration in some recent newsmedia depictions of Metro buses as dangerous places. Neither of this week's broadcasts emphasized they were 
    • Actually sourcing their video from a ten-year period (which represents over a billion rides), or that 
    • Metro's experienced a 53-percent reduction in assaults during that period (despite a 17-percent increase in ridership) and has
    • Received from APTA a national 2018 Bus Safety & Security Excellence Award for their strategies in doing so;
    • Nor, of course, did they explore the complexity of behind-the-scenes legwork required to address security issues with care and consideration for all involved.

    Because that's boring.

    We expect TV news, what with its tendency toward framing all events as disasters, to have only a tangential relationship with truth, but I confess to being most disappointed when it takes advantage of what's best in us– that is, our capacity for concern and care for others. Who wouldn't worry, after all, when headlines tell us of "dozens of assaults" and passengers "afraid to wait for the bus"? 

    It's important to remember that news outlets have agendas. They want your money, and they get it by propagating anxiety. I know how easily avoidable violent incidents are on the bus. I know the dirty little secrets– or more accurately, the boring little secrets:

    –That crime in Seattle has been plummeting (sources below), and continues to plummet, even as our population increases;
    –That nearly all operator assaults are fare-related, which is another way of saying they're avoidable;
    –That a lot of the "dozens" of assaults are the same small but vocal group of operators getting assaulted over and over again, because they go out there treating passengers a certain way and get consistent results (before you call me judgmental– I happen to like some of these cranks);
    –That new drivers are given quicker, briefer training that doesn't spend enough time on deescalation tactics;
    –That driver friends of mine have been assaulted because they were harsh, high and mighty with their passengers;
    –That our drivers aren't getting the refresher training, night focus groups, or ongoing deescalation training that they used to–

    These are the boring truths. They're not flashy or exciting, and voicing them is a heresy because it sounds like I'm saying people deserve their straits. I am not saying that. Nobody deserves to get stuck in those hard places. I've been there myself. ​I am not saying everything is the driver's fault. I'm saying, sometimes it's not that simple. Don't pretend you're helpless, or that there isn't more to the story.

    You, the operator, have more control than you could possibly realize, and it's to your significant benefit to take advantage of that. Respect the passengers– especially the ones whom you think deserve it the least. Ninety-nine times out of a hundred, it's better to engage with people. Say hi. Ask 'em how they're doing. Friendly eye contact goes a long way. Frowning silence can be misconstrued as judgment. People like being acknowledged.

    But once in a hundred times, it's better to not say anything. I've learned the hard way that being snarky and trying to have the last word is a petty waste of time that gets you in trouble fast. It's not who I want to be, and I'm thankful for the learning opportunity. Yes, I've had a scrape or two out there. Why? Because I opened my big mouth. I know better now. Sometimes it's not your fault, and sometimes it's complicated. Either way, take a moment to think about what you'd do differently to get along next time. You will see these people again. It's not about fault; it's about how to prevent the event from happening in the first place. Getting along. We're supposed to be building community here, not putting up walls or acting out of pride. 

    Safety is a serious matter, and there's no one script for every situation. But being respectful will solve so many problems for you. I hear the most fear-based comments and reactionary proposals from my friends who haven't driven a lot of night work downtown. Those who've actually done so know there's not a lot to be afraid of. They know your strongest tool is good customer service, and that fear-based solutions like barriers interfere with your ability to use your strongest tool. TV news wouldn't know, and even if they did, it wouldn't be in their business interests to tell you. I don't fault them. I have friends who work in TV, and they know the dynamic I'm referring to; it's just part of the game.

    Don't fall for it, is all I'm saying, Consider the source, the motive. I don't pretend to have the answers, but if I may humbly say so, I speak from experience, not articles or fear or hot air. I'm out there every night.

    And I don't have an agenda. 

    I've driven the 7 at night, five nights a week, for over five years. That's not something drivers do. If KIRO-TV's allowed to tell you the worst of the worst and without context, I'll allow myself the liberty of sharing everything leftover: the innumerable nights where nothing happened, the nights and days where stuff did happen and you solved it, not with fear but with calculation and consideration, often preemptively. 

    Thoughtful, rational analysis that makes decisions after considering all angles isn't exciting. It's not newsworthy. But it is undeniably the best way to go about addressing issues this nuanced. You'll hear a lot of shrill voices going on about these topics.

    I'm writing this because I wanted you to know there's more to the story than the loudest voice. 

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    This post generated a lot of discussion, which resulted in a follow-up entry available here.

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    For my colleagues:
    For all of us: