"Hope you have a safe rest of the night," I tell him as he gathers his things.
"Thanks. I hope you don't get shot at!"
"Me too!" I laughed. "It'd be kind of a bummer!"
He grinned and then spoke seriously. "You won't," he said. "It's all about the attitude."
"I think so too. I really believe that."
"Yeah. We have a lot more control over situations than we're aware."
He said it with such confidence. I for one could not agree more. What's stronger than bulletproof glass? Good customer service. Anticipating others' needs. Empathy.